Before you depart
Questions, answered.
Is this a medical device?+
No. Comfort travel accessory, not a medical device. Not intended to diagnose, treat or prevent any condition.
What is the pillow made from?+
The Noir Neck Pillow uses soft memory foam with a removable cover. Contact us for detailed cover composition before purchasing if you have a material sensitivity.
How does it fit?+
The flexible, adjustable design lets you find a comfortable position. Contact us if you need exact dimensions before ordering.
How do I wash it?+
The removable cover is machine washable. Follow the care label for temperature and drying instructions.
What comes with my pillow?+
Your Noir Neck Pillow includes a carry bag. The pillow weighs 150g and folds for packing.
What about returns and warranty?+
We offer 30-day returns and a 1-year warranty. Contact us for help with a return or warranty claim. These offers do not replace your rights under Australian Consumer Law.
When will my order arrive?+
Available delivery options are shown at checkout. Contact us before ordering if you need your pillow for a specific departure date.